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| Non-Warranty Information and Services | |
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Non-Warranty Service
If the warranty on your heater has lapsed, please contact 1-888-499-8656
for information on our Non-Warranty Service Packages
Note: All EdenPURE and SunTWIN 2009 Heaters have a 3 year warranty.
All Heaters from 2008 and earlier as well as EdenPURE Air Purifiers have a 1 year warranty.
Service Conditions
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The customer is responsible for the shipping cost and return shipping cost of serviced units (excluding the Complete Revamp Option)
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Affordable Heat, LLC will provide the shipping labels and return labels for all serviced units
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All units will be serviced within 48-72 business hours (unless parts are on backorder, in such case you will be notified ASAP)
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Note: All serviced units will be subjected to a $20.00 re-packaging fee if the unit is packaged in an inappropriate or worn out shipping box.
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Non-Warranty Service - 30 Day Option
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| $35.00 fee + $19.95 S&H (Due at time of phone call) |
| 30 Day Warranty |
| Additional Charge for Price of Parts |
| Affordable Heat, LLC will have a technician receive the unit and diagnose any problems |
| A return phone call will be made to the customer to go over what parts are in need of being replaced |
| Customer will be quoted on the price of parts needed |
| Customer can agree to have unit fixed or can have unit sent back |
| Unit will be cleaned and shipped back to customer once service is complete |
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Non-Warranty Service - 90 Day Option
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| $90.00 + $19.95 S&H (Due at time of phone call) |
| 90 Day Warranty |
| Affordable Heat, LLC will have a technician receive the unit and check for expired parts |
| All expired parts will be replaced at no extra charge |
| Unit will be cleaned and shipped back to customer once service is complete |
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Non-Warranty Service - Complete Revamp Option
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$199.95 with FREE S&H (Due at time of phone call)
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| This option is only for customer who have the EP 1000XL or ST 1500 ELITE |
| Affordable Heat, LLC will have a technician replace all interior parts to the new upgraded GEN 3 interior parts |
| This will include: New set of bulbs, New fan, New control board, New heat sensor, New thermostat sensor, New fan sensor, New transformer and a New filter |
| No exterior parts will be replaced |
| Unit will be cleaned and shipped back to customer once revamp service is complete |
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